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INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT)

Duty Location:
Chillicothe, OH NOTE:
This position involves a multi-grade career ladder.
The major duties listed below represent the full performance level of GS- 11.
At the GS- 9 grade level, you will perform assignments of a more limited scope and with less independence.
You will progressively acquire the background necessary to perform at the full performance level of GS- 11.
Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.
Promotion is not guaranteed and no promise of promotion is implied.
You will provide a variety of Information Technology (IT) customer support services essential to the effective performance of Veterans Administration (VA) Systems.
The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge assistance and/or training in response to customer requirements.
Ensures Help Desk tracking and asset Information is accurate; and that data closets are organized when adding or removing patch cabling.
You will promulgate and assure conformance with VA Office of Information and Technology security policies by de-commissioning equipment, filling out appropriate paper work, following procedures to surplus outdated or damaged systems and equipment.
Provide feedback on problematic trends and patterns in technical support to team leads and/or supervisor.
Develop and maintain problem tracking and resolution databases ensuring accurate records are filed.
Install and configure VA approved software applications; and troubleshoots and maintains all VA approved customer hardware and software apparatus and applications, respectively.
You will perform all duties as assigned.
Work Schedule:
Full-Time Employment:
8:
00 am - 4:
30 pm Monday - Friday

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