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Advanced Medical Support Assistant - (Pain Management Section)

This position is located in the Rehabilitation Medicine & Services Care Line (RM&SCL) at the Chillicothe VA Medical Center.
The employee serves as the personal assistant to the Pain Management Program Medical Director and Pain Management Program Coordinator found within the RM&SCL.
The purpose of this position is to plan and coordinate the work of the office, including patient scheduling.
The employee is responsible for a broad range of administrative and clerical duties and is often the first point of contact for patients, visitors, and various staff and as such, is required to identify the customer's situation properly and assist or perform tasks required to resolve or refer the customer's questions/issues accurately and in a timely manner.
The employee is self-directed with minimal supervision needed.
Additional duties include but limited to; Receives consults, and assists in dissemination information to the Medical Director of Pain Management by scanning and faxing consults.
Maintains provider(s) schedules, makes provider appointments, and arranges meetings and conferences, sets priorities and deadlines based on Pain Management program and provider needs.
Coordinates with the patient care team to review the clinic utilization and using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
Develop/maintain effective and efficient communication with the patient; interdisciplinary team, VA medical centers, and other agencies.
Provides input for problem solving on operational issues or procedures in team meetings and performing administrative follow up actions.
Independently prepares reports/data on the numerous pain management clinics including but not limited to clinic utilization, workload numbers and wait time.
Manages the scheduling and appointments for program providers relating to administrative meetings and patient visits.
Serves as the office manager and is responsible for overall coordination of daily meetings, reports, staff and patient scheduling need pertaining to the Pain Management program.
Pulls, compiles, manipulates, analyzes and completes trend analysis with Excel or other electronic tracking systems on various Pain Management programs and policies.
Coordinates successful completion of VISN suspense actions with program coordinator.
Work Schedule:
Monday - Friday, 9:
30 am to 6:
00 pm.
Weekends and evenings may apply.
Functional Statement Title/#:
Advanced Medical Support Assistant 0679

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